Frequent questions
If you need more information

contact us at +39 0823 696196

or write us using the form

contact us at +39 0823 696196

or write us using the form

    What are the accepted payment methods? + -

    We accept Visa, Visa Electron, Postepay, Mastercard, Maestro credit cards, Bank Transfer, or you can also pay with Paypal. In case of payment by credit card or Paypal, the amount of the order will be charged only at the time of shipment.

    How much are the shipping costs? + -

    Shipping costs are divided as follows: ITALY Free EUROPE € 35.00 EXTRA-EUROPEAN WORLD € 70.00 Your return must arrive at NUMBER EIGHT within 14 days of the delivery date.

    Can I return items purchased online? + -

    TO BOOK A FREE COLLECTION Contact customer service: customerservice@numerotto.com +39 0823 696196 We will send you a confirmation email with all the details necessary to complete the return. Put all the items with their original packaging inside the NUMBER EIGHT box if your order contains multiple items you will have to return the items you intend to return in a single tranche. To check the delivery status of your package with our courier, use the tracking number provided.

    Where is my order? + -

    When your package is shipped, you will receive an e-mail containing the courier's tracking number to track your shipment. Remember that from the time the email is sent, it may take up to 24 hours before the package can be tracked. Orders are shipped and delivered only on working days (Monday to Friday), except for national and local holidays and special delivery requests. To check the delivery status of your package with our courier, use the tracking number provided.

    What is a PRE-ORDER? + -

    You can pre-order a selection of items before they are even available. All articles of this type are placed on the PRE-ORDER page available only for certain periods of the year. You can buy them and receive them at the address of your choice as soon as it is possible to proceed with the shipment.

    What are the accepted payment methods? + -

    We accept Visa, Visa Electron, Postepay, Mastercard, Maestro credit cards, Bank Transfer, or you can also pay with Paypal. In case of payment by credit card or Paypal, the amount of the order will be charged only at the time of shipment.

    How much are the shipping costs? + -

    Shipping costs are divided as follows: ITALY Free EUROPE € 35.00 EXTRA-EUROPEAN WORLD € 70.00 Your return must arrive at NUMBER EIGHT within 14 days of the delivery date.

    Can I return items purchased online? + -

    TO BOOK A FREE COLLECTION Contact customer service: customerservice@numerotto.com +39 0823 696196 We will send you a confirmation email with all the details necessary to complete the return. Put all the items with their original packaging inside the NUMBER EIGHT box if your order contains multiple items you will have to return the items you intend to return in a single tranche. To check the delivery status of your package with our courier, use the tracking number provided.

    Where is my order? + -

    When your package is shipped, you will receive an e-mail containing the courier's tracking number to track your shipment. Remember that from the time the email is sent, it may take up to 24 hours before the package can be tracked. Orders are shipped and delivered only on working days (Monday to Friday), except for national and local holidays and special delivery requests. To check the delivery status of your package with our courier, use the tracking number provided.

    What is a PRE-ORDER? + -

    You can pre-order a selection of items before they are even available. All articles of this type are placed on the PRE-ORDER page available only for certain periods of the year. You can buy them and receive them at the address of your choice as soon as it is possible to proceed with the shipment.